Time for another low cost discount brokerage review: Tradefreedom.  We have done many discount brokerage reviews, from the good to the not so good. I thought that we had most of the brokerages covered, but after some comments from readers, I was missing an essential piece of the Canadian discount brokerage market, Tradefreedom.

This article will provide a preliminary view of the discount brokerage Tradefreedom. As I don’t have an account with them, I can only go by what it stated on their website and by what readers are saying about them. I would be grateful if more Tradefreedom clients to add their comments.

Note that MDJ is not affiliated with Tradefreedom.

Account Types Offered:

  • Cash, Margin, Short, Options, Futures, Forex and Registered (RRSP, RRIF, LIRA, LIF, RESP)

Trading Platforms

  1. Tradefreedom Online. As with all Canadian discount brokerages, Tradefreedom provides an web based trading platform that includes direct access trades, along with free real time quotes and charts. Seems to be similar to Questrade’s interface.
  2. Tradefreedom Edge. This includes all the features of the web platform but with the addition of advanced trading tools. Their online demo looks fairly advanced.

Commissions/Fees for Trading Stocks and Options (+ ECN fees)

  • U.S Equities: $9.95 Flat
  • Canadian Equities < $3.00: $9.95
  • Canadian Equities > $3.00: $9.95 up to 1,000 shares, $0.01/share after that.
  • Options: $9.95 + $1.25/contract
  • Broker Assisted Trades: $20 + regular commission
  • Mutual Funds: $37.95/transaction
  • No trade, account minimum or annual fees


  • This is where Tradefreedom really shines. They provide free REAL TIME streaming quotes AND charts (level 1). I believe that this may be the only Canadian discount brokerage to do this.

What the Readers are Saying

Michael Watkins

If your account is relatively small, and you do not trade very often at all, then TradeFreedom is a good provider.

However if you are at all active – even swing trading I push through more than 30 trades a quarter – the transaction costs will quickly make TradeFreedom the most expensive choice.


You can open an account with TradeFreedom Securities and get free real-time STREAMING quotes for both USD and CAD exchanges includes free US market depth. No trade minimums either – all clients can obtain $9.95 rates regardless of your trade and asset levels.

Why would you want to toggle between one website (for the last quotes price – not even streaming quote) and then go to another site to place the trade?

Mr. T

They have great rates, and great Windows platform. (rich client Windows app that you install on your desktop) They also have a Web interface which lets you do all the trades, quotes and account maintenance, but it needs some work to make it look nicer.

The Windows app is great, real time quotes, blotter, watchlists, all that you need. Trades are around $9.95 per trade (I didn’t quite figure out the formula, but it depends on how many shares, at what price, but for my last 5 trades I paid $9.95, $10.08, $11.03, $10.02, and $10.08) They have been bought by ScotiaBank, but so far they are running the shop independently.

I would like to see great FX rates and great premuim interest rate for cash balances. Currently cash balances earn 0% interest. With TradeFreedom you can have CAD or USD balance on the account. To transfer money to TradeFreedom, you just set-up a bill payment on your web banking, and there you go, you “pay a bill” to transfer any amount to your TradeFreedom account.

To transfer money back, you need to call them, and after password validation on the phone, you can tell them to EFT your cash amount back to your bank. This takes about 2 days to EFT (electronic fund transfer).

Final Thoughts

I’m not sure why I missed this brokerage before, but now that I’ve noticed them, they are a legitimate player in the low cost discount brokerage market. What I like most about them are the fact that they have no account trade or cash minimums, they provide free real time streaming quotes/charts and they have direct access to the markets.

If you are interested in stock trading, here are some free online stock trading tools that I have used and recommend.


  1. 45free on April 8, 2008 at 11:53 am

    MDJ…While they are still building out their “Canadian Content” (RRSP’s and CDN Securities are coming) I find the trading platform of OptionsXpress to be absolutely fabulous. I have used TD, CIBC and BMO (Still have a BMO account) and they simply pale in comparison. The rates are not the best on the street but are definitely competitive and given how much I have lost in profits trading on other websites needing to take extra time to get a trade in or waiting for a human to approve the trade or entering multiple legs of a strategy, the few extra dollars I pay to OX in a year is money well spent.

  2. Daniel on April 8, 2008 at 11:57 am

    When I decided to implement the Smith Manoeuvre I wanted a simple way to invest my money for the long term. I wanted an account where I could pick a security, transfer money into my account and buy it.

    I have opened an account with Canadian ShareOwner Investments which allows me to pick from selected stocks and ETF’s.

    I chose to go with Canadian ETF’s and I chose the option to buy a set dollar amount each month. For each individual ETF I buy I pay $9 for the first 4 trades then it’s free. Over the years I will be increasing my portfolio without having to pay more than $36 in commission per security. Another feature I like is that dividends are re-invested at no extra costs.

  3. Koan on April 8, 2008 at 12:36 pm

    I agree with 45free. I also use Optionsxpress Canada. If you trade options or futures contracts or futures options, it is one of the best. Their platform is amazing with lots of extra reports and free stuff if you have an account. Unfortunately all transactions are in US $ and US Stocks and options and no RRSP’s are available, but if you are a trader then its a great deal.

  4. DAvid on April 8, 2008 at 12:38 pm

    Do you have to enter through their Shareowner educational process, or can you choose to enter the investment wing directly. If you need use the Shareowner training seminars to gain a foothold, then those costs should be included in your tally.


  5. Daniel on April 8, 2008 at 12:51 pm

    I just opened a trading account. I did not take any part of training side of their business.

  6. Dividend growth investor on April 8, 2008 at 1:54 pm

    That sounds like an expensive brokerage account. If you want to invest in US equities I would recommend Zecco trading. If you want to be a day trader, I would recommend Interactive brokers.

  7. Jesus on April 8, 2008 at 1:54 pm

    Their platform is good but I have had problems with customer service, I set up my account to have e-confirmation and e-statements but every month they charge me a paper confirmation and statement fee, I am tired of sent them emails every month to reimburse me the fee. Also, they charge $1 for the dividend reinvestment program, I have to call once because they had not reinvested the dividends. A couple of time they have rejected the electronic transfer, after a couple of emails and a call they deposited the money.

  8. Nicolas on April 8, 2008 at 2:37 pm


    Perhaps this has changed, but Zecco is not available to canadians (yet?).

    The entrance of Zecco on the canadian field might force the other players to react. This would be a good thing.


  9. Dividendgrowth on April 9, 2008 at 11:42 am


    I was not aware about that. Can’t you open an account as a NON-US account holder?

  10. Nicolas on April 9, 2008 at 2:26 pm

    I got my answer on the Zecco FAQ page:

    Can Canadian residents open a Trading Account?
    Canadian citizens residing in the U.S. are able to open an account at Zecco Trading; however residents in Canada are currently unable to establish an account due to current Canadian security regulations.


  11. Dividend growth investor on April 10, 2008 at 3:34 pm


    I wasn’t aware of that. Maybe one day Zecco will bring a similar package to Canadians?

  12. Stocker on April 17, 2008 at 5:41 pm

    I am currently using TradeFeedom.com for some of my trading.

    There is only one benefit to using this company. PRICE. If you trade less than 30 times a quarter and do not have a large $ amount in your account than you should consider TradeFreedom, but only if you will never require customer service.

    You are assigned an account manager that truly has no purpose other than holding that title. The company provides nearly zero research tools of any kind. Account statements are useless as you will need to calculate nearly all trading costs on your own (if you can find them). Their platform goes down on a very regular basis.

    However, you are using the same platform for free that ETRADE charges $200 a year for… I guess it is simply a matter of ‘you get what you pay for!’

    Bottom line: If you are patient and will require zero assitance and are not trading extensively, they may be worth the try. I am still using their service, but will not be depositing any new $ into their account.

  13. TheBroker on May 5, 2008 at 8:52 pm

    I would avoid TradeFreedom.com as well. The customer service is not very good. The comment above mentions that they are good if you are just starting out or do fewer trades with lower dollar amounts. I feel that their total lack of research is another reason to avoid them, especially if you are just starting out. Newbies need the extra research to assist in the learning process.

  14. Drew on May 12, 2008 at 1:13 pm

    I have to disagree with Stocker and TheBroker regarding TradeFreedom. I have had an account with them for about 5 years – I know that I can get a better price elsewhere because I am quite active but no else has provided me with the service that they have.

    I am willing to pay a premium for their service – TF like most online brokers in Canada (questrade,disnat,TD,etrade) all license the same platform from Nexa Technolgies, except TF doesn’t charge for the platform and all the quotes are streaming. That is unique so if your not active and want direct access trading, premarket and after market and not have to worry about a platform fee then TF is the place to go.

    TF platform used to crash a lot until they upgraded in Jan or Feb of this year. But if you were at any of the other brokers using the same platform you would have experienced the same issues because they all license the platform from the same company. At least TF doesn’t charge for it.

    When they did have technical issues I was supported by a team of employees called the Elite group – available for active traders (30+ quarter). I was always well served – yes I agree there were some lengthy wait times but that only happened when the system would crap out. I understand lengthy wait times when all your clients are calling at the same time, any broker would experience that issue. In general though I dont wait very long at all – I actually prefer to send emails if I have questions or cal my former account manager.

    I have a friend who says the customer service is not great and that is only because of his lack of understanding basic tenets of a self-directed account. They have great technical anaylsis research for free – if you want fundamental research then you probably aren’t a very active trader. Either way – I was advised that they will be providing an extensive list of research reports and daily fundamental research including mutual fund & fixed imcome research. This will be available to all clients and some of it exclusive to the Elite clients (active). The research will come from a variety of sources including their new owners Scotia and CSFB. I am looking forward to this new feature that will provide me with new trading ideas.

    For newbies you can take a free trading course (i beleive they still offer it) with CyberTrading University. I took it and thought it was great way to learn about US Level 2 trading and the benefits of ECN’s.

    Either way…these are my two cents …for all they are worth :) happy Trading and Good Luck To Us All!

  15. TheBroker on May 13, 2008 at 12:24 am

    (DREW) – I have never been in the ELITE program with TF. Mainly due to the fact that I use two online brokerages and the initial customer service was so awful that I do not want to trade 30 plus times per quarter with this company. The ‘free’ platform is a great feature, but the RECOGNIA technical anaylsis is available through nearly every other competing brokerage as well.

    As you are an acitve trader with TF, how do you find the overall trading costs on large volume orders? Another individual on this site had ranked TF as one of the most expensive online brokerages with high volume traders and it would be great if I could get your opinion on it.

    Have you or do you use other online brokerages? If so, how do they compare with TF?

    I had started to make the switch to TF based solely on the free platform, but have had so many issues on items that should not be issues. I want to use their services, but currently, from my personal experience, I have found more negatives than positives.

  16. tech trader on July 5, 2008 at 2:56 am

    I have to say I was extremely dissatisfied with TradeFreedom. I was even an Elite member too and was trading actively with a well funded account. The biggest complaint was with customer service. They would never take my issues seriously and it eventually forced me to transfer out. They also restricted OTC and Pink sheet trading on the platform and never informed me in advance which limited my ability to do any trades with them unless I called in over the phone. They blocked out all trading in those stocks on the platform. What good is a direct access platform if you can’t trade your stocks using it? This was the most stupid things I’ve ever seen a brokerage do. They just left us hanging after we had positions in these stocks and couldn’t effectively trade out of them quickly. One day they just decided to do this without informing any clients in advance. I suffered substantial losses because of it and will never forget that. I transferred out right after that and will never consider using them again. I do not recommend this brokerage at all.

  17. Robert on July 28, 2008 at 11:07 pm

    I was told today that the futures side of Trade freedom is shutting down at the end of this month (July 08). I found this out the hard way, they took my trade and then would not liquidate it untill I called the desk. Due to the large number of calls they were recieving I had a twenty minute wait time to get out of a position. Not a good place to be in as a day trader. This was the last straw for me so I am closing my account with these guys. I have had nothing but problems with thier platform, and wait times are forever when you need answers immediatly.I have only been with them for several months and have been unhappy since my futures account was opened. I should have ditched them long ago. STAY FAR AWAY FROM THIS FIRM In MY OPINION. If this is the way they treat customers that put 15 or more trades through a day I would guess they do not care for anyone.

  18. Alan on November 9, 2008 at 11:53 am

    Ever since Tradefreedom was bought by Scotia, has there been marked improvement in customer service and trade offering.

    For Tradefreedom, can we avoid the ECN fees if we chose the market maker option? Is this available in their EDGE trading platform?

    In hotstockmarkets.com, a poster mentioned that because of these ECN fees, his trades cost usually cost at least $25, which is almost comparable to RBCDI and TDW’s $29 fees.

  19. jfernandez1977 on January 12, 2009 at 12:18 am

    I’m an amature trader and don’t plan to trade a lot and don’t have big $$$, won’t pay $29 per trade (I think it’s a complete rip off to Canadian investor if you look at the price of US online brokers), and I don’t need fancy research tool. I require very minimum customer support if their system is stable. Should I go with TradeFreedom? is their platform stable? I’m currently weighing on TradeFreedom and Questrade, I saw a lot of complaints for Questrade. Any suggestions? Thanks.

  20. Zack on January 24, 2009 at 9:11 pm

    Hi there,
    I moved accounts (4) from Scotia brokerage to TradeFreedom for 3 reasons:
    * low trading costs, 9.95
    * Level II real time data feed
    * dedicated platform (TF Edge)
    We have 2 RRSP + 3 regular accounts (my kids and myself). Trading wise I don’t ask TF for help. I come up with my own decisions and live with results.
    Customer service sucks in terms that when you call TF be prepared to hold for about 30-40 minutes before someone picks up the phone.
    I trade about 2 times a day on each of accounts and mostly US stocks because of volatility that creates opportunities for day traders.
    Here is a major drag that I discovered just few days ago: on paper and according to Edge I am making pretty good money and in reality my accounts barely show improvements. Since each trade is 9.95 (2 x 9.95 for in and out makes 20 bucks) that means that their USD/CAD exchange on trade is HORRIBLE. There is no other explanation. I sent written complaint there on Friday and there is no official answer yet but if that is what drags me down I am out of there!
    I can’t suffer hundreds of dollars or charges per trade that way.
    If anybody has good suggestion or comment I am all ears!

    Thank you for space,

  21. JT on January 25, 2009 at 12:58 am

    TradeFreedom is now owned by Scotia McLeod. This is probably a good thing as it would be hard to make TradeFreedom worse. After leaving them I realize just how bad they were. Horrible customer service, poor fill rates, poor currency exchange rates. If you are still unsure, keep your account there and open a new one somewhere else to try. Nearly everyone uses the same platform. TF calls theirs Edge, but it is the same as Etrade, TD, Disnat… called Nexatech.

  22. Zack on January 25, 2009 at 4:54 pm

    21.JT, where are you now?
    I realized that more than few brokers have same kind of platform. Now I am used to it I like it.
    I can’t make my mind between TD and Questrade. Both of them have possibility of holding USD balance so there is no exchange fees. Confusing factor is that people say opposite things about Questrade. Yes, great rates and all that but some people say that they experienced terrible mistakes with them, very long sign up time, problems of getting money out of them and so on.
    TD Waterhouse looks like better choice but I am afraid that I will pay a lot in beginning until “established” as active trader.
    Suggestions? … anybody?

  23. rwfresh on January 25, 2009 at 11:14 pm

    I’ve had a TF account now for over 3 years. Have made 1000’s of trades in a month. I have paid TF 10’s of thousands in commissions and exchange fees.

    I am an “elite” member (valued paying customer, more like employee without pay).

    1. Horrible customer service. I’ve been hung up on several times. Once for demanding an account balance which they were unable to provide. Customer service has improved since Scotia has taken over. Specifically in the apparent effort department. At least they are pretending to care now.

    2. Same windows based platform as ALL other discount brokerages (QT, E*Trade etc.). Mickey mouse. You will quickly grow out of it.

    3. Same rates. 6.99 per trade (+ ecn fees) if you are an active trader.

    4. Like all other discount brokerages they offer the opportunity to use margin, make short trades, trade options, forex (provided you have enough money).

    5. Their system does not limit your trading in any way. Disregards US daytrading laws and allows you to trade US securities as much as you like. I believe this is a technical issue and not something they are intentionally doing. But it has been the case for me since opening my account. I’ve never been restricted with the number of trades i execute, how long i hold in relation to my balance. This could be because their system sucks at communicating what your actual balance is.

    Their main problem is their reporting and ability to intuitively communicate your account status. This is a MAJOR problem. Now, if you are making a small number of trades you can live with this. You can take your trading history and account for it yourself. Know where your cash accounts are at, your margin etc. When you start to make 20+ trades a day you need a REAL broker with real software.

    If you can’t know EXACTLY where your accounts are at, at any given time you will not be able to make the critical decisions required to successfully trade. Specifically they have a problem with reporting summary information that tells you what you’ve “got”. Their is no report letting you know what trades are remaining to clear and what has cleared so you can never tell if what you’re seeing in your account is accurate or not. It can take days for some trades to clear. When you are making 20+ trades a day there is no way to tell. You are literally throwing your money away on a bad hobby at that point. Furthermore what shows in the account windows in the windows app can be completely different then what shows in your web based account as well as the web based trading site.

    The windows software is almost disconnected from your actual account. In terms of displaying your account balances and buying power it simply does not work. Not surprising since the underlying accounting system is f’d up as well. Please understand that it’s not that i just don’t get it, it truly does not work. Press any customer service rep on the details and they will confirm the issues. It seems crazy, almost criminal (it may be) especially considering this is now owned by one of Canada’s biggest banks.

    All in all it’s as good as any other discount brokerages. Some advantages an d some disadvantages. These types of accounts are the current status quo. It’s definitely one step up from your basic TD waterhouse account.. But not much. Especially considering the big banks now own and operate most of these brokerages.

    You are still paying the same people who are out there betting against you. You cannot win. These accounts and platforms are marketed as daytrading platforms that are designed to give you some kind of edge.. Against who? The Banks? They are out there taking your money. And YOU PAY THEM (commissions) to do it. hahah.

    This isn’t sour grapes. I’ve made some money and lost some (mostly in commissions/exchange fees paid). At the end of the day, with any of these accounts, the banks make the money. Period. How many casinos have you heard of that have closed down because there are too many winners?

    Can you make money trading? Can you play in the NBA? Well understand that winning at trading is as difficult (in relative terms) as being a winner in pro sports. The league is a little bigger… so there is a little more to go around. But the point is you need to learn and you will pay.

    Trading and investing are two different things. Investing can be easy. Buy and hold. Trading on the other hand is not so easy.

    My Advice:
    If you are considering one of these discount brokerage accounts then KNOW that you will eventually become dissatisfied. There is another option if you are going to make a lot of trades. Spend the time looking and investigating.
    I would love to speak to anyone who uses one of these accounts (Etrade, QT or Tradefreedom, and nothing else) who has consistently made money over a 4 year period. Anyone with that kind of skill and understanding does not use these accounts.

    Good luck and happy trading.

  24. JT on January 25, 2009 at 11:25 pm

    You can expect to pay more to use any good platform if you make less than 50 trades a month and/or have less than100,000 in your account. I use Disnat Direct for most of my active trading. $5 trades and customer service is the reason.

  25. Zack on January 26, 2009 at 12:35 am

    rwfresh, thank you very much for taking time and effort on Sunday evening to detail out things I kind of felt but could not explain!

    Let me explain what I am doing. I am managing 4 accounts, mine and wife’s RRSP and kids (2). I am doing about 1-2 trades a day and can hardly concentrate on one stock so only way to do it is to repeat same thing on all 4 accounts. Buy same stock at same time and sell it at same time. I mostly trade US stocks since I see more volatility and opportunities there. I will not touch margin trading and options any time soon.
    I am fairly happy with TF Edge, love live data feed and chart. That is only way I recognize in and out points. I am 52 and would like to trade more and do my other work less.
    Now about problems. You are trading much longer and more than I do so you learned about problems much earlier.

    * Reporting; agree 100%. What Edge tell you in real time, transactions and cash status are 3 different things! Because of that and my own non non-diligence (stupidness) just recently I realized that when trading (and gaining) US stocks I am actually losing big or gaining just a peanuts. Sometimes I switch to WEB interface after trading day to see reports. What is there and what I expected to see after checking my trading list are hundreds of dollars apart! I believe that I am losing mostly on exchange fees but I can’t see that anywhere in reports or on TF site or anywhere else. No reports reflect that. Nowhere are exchange rates and much more. Only thing I can tell is that I am being ripped off, on multiple fronts. I get mad every evening … I see 400 bucks gain in Edge and my diary and almost nothing or minus in total balance?!

    * Customer service; don’t call them much but when I do I am prepared to wait on hold.

    * More than few times system messages pop up on the screen (like warnings) and same thing sometimes gets displayed 10 times. It interferes with trading. You have to click Ok to dismiss the message.

    There is more but major drawback is smoke and mirrors in accounts handling. I hope that TDW has at least that part on different, better level. It is a major bank …

    Today I called TDW (Sunday!) and after 5-7 minutes on hold spoke to real person. Amazing. I learned that their exchange rates are 2.5% below 50k traded and 1.4% with 50k+ traded. Example was rate used on Friday, 1.2495/1.2195. One for buy one for sell USD. So, if you purchased 10000 CAD worth of USD stocks and sold same thing later in day you are in hole for about 250 dollars no matter how actual trade went! That is horrible outcome. Hopefully TDW supports US funds in regular accounts, not in RRSP.

    Now we come up to your quote “…When you start to make 20+ trades a day you need a REAL broker with real software.”
    Who would that be, whom do you recommend? Whom are you using now, happy or not so …? Advice will be appreciated!


  26. rwfresh on January 26, 2009 at 1:59 pm

    Hi Zack,

    I’ve got a US account with tradefreedom, but again the problem with using it to my advantage is the need to know what my cash balances are at any given time, all the time. If you are disciplined enough you can keep your exchange to a minimum. But TF doesn’t make it easy, and it’s more a technical issue with their software and system. Reporting is pathetic as you’ve already discovered.

    Last year i made millions of dollars in trades. At the end of the year i was down about 14k. This was exactly equal to the commissions i paid. And not including the exchange commissions i paid which were probably far more.
    Without the exchange i probably would have been up 20k.
    My trading last year was more like a relatively expensive hobby then real investing.

    My trading is minimal right now. I still have my account. Sounds like what you are doing is very time intensive. That time could be spent working on strategies, rather than work arounds.

    Check out Interactive Brokers . Probably the best retail type account you can get. Superior software, FAR superior. 1 cent per share flat, no additional commission. No exchange commissions. Trade ANY market, any currency. You have to pay for any exchange feeds you want (realtime datafeeds). This is as close as you can get to a brokerages trade station. Actually it looks like IB exchange feeds can be used as a feed for Trade Station (great software).

    When i get a chance i will be grabbing an IB account.

  27. Zack on January 26, 2009 at 10:39 pm

    rwfresh, thanks for info. I opened IB in other tab and will go through site page by page with special emphasis on platform.

    Here is opportunity for people reading this blog to learn something they possibly didn’t know (I didn’t either). I called TF today and got this information, spread between buy/sell exchange rates is 2.1%!

    So if you bought 10000 bucks (CAD) worth of US stock, and sold it later, possibly made 200 USD profit, you are actually in the hole and better didn’t even start that trade! TF took 210 dollars regardless of the trade outcome + 9.95 + 9.95 so it is -230. Exchange is real deal killer!

    What did you trade mostly, CAD, US stocks, millions in transactions sounds like very active day trading?
    I personally lost a shirt on OIL.TO, they are on brink of bankruptcy together with some 25k of my money, but this is not right place for chat like that. I hope to find some forum with CAD stocks and knowledgeable people there.

  28. rwfresh on January 28, 2009 at 12:47 pm

    I should’ve taken the time to grab and IB account back then. I would have actually made money ;’)

    I was trading everything. I’m mostly trading etf’s now.. like most daytraders i’d think! The 3x and 2x leveraged etfs are a lot of fun. I’m not trading near as much as i was. I wouldn’t touch any individual stock right now. I’d rather wait and see that the market has/is recovering. Trying to determine the health of an individual company right now is way too time consuming for me. Unless you are looking for dividends; investing in individual stocks is not something i would be interested in doing.

    If you a looking for winners i’d say look for companies that are at least apparently operating with healthy credit, and have cash on hand.

    When you are daytrading, i would say understanding a stocks’s movement and market mood are more important than fundamentals anyway… Just determine whether you want to trade or invest.

    Trade anything with lots of volume and big moves, invest in cash rich, dividend paying companies.

  29. DMS123 on February 10, 2009 at 4:29 am

    Trade Freedom is an unethical disaster with appalling service. Following their recent takeover by Scotia Bank I have had huge errors appear on my account. In the most recent and worst, all the original purchase values for my positions were suddenly changed by their system, mostly downwards so everything appeared cheaper. Some by as much as 50%. This made my overall Profit Loss balances appear artificially good. I had made a few sales at what I thought was a profit before I realised the problem and that I had in fact incurred losses due to their data corruption. When I contacted customer servie they took 4 business days to reply, despite my leaving phone messages for the Manager. They eventually agreed that their data was in error then unbelievably advised me that it could happen again at any time in the future and then quoted the small print from the contract which of course said that they have no responsibility for the accuracy of their data. There was no apology of any sort, their response was by e-mail with no name and they basically told me that I could not trust their data to be accurate and that I should check all the pricing myself manually before trading. Well if we can’t expect accurate data feeds what is it that they provide of any value – nothing. All in all a truly disgusting experience with an unethical and indifferent company. I cannot warn people away enough.

  30. John on March 5, 2009 at 11:37 am

    I will not recommend Trade Freedom to anyone. Their customer service is absolutety horrible, always on hold and was treated terrible as well. Even the smallest problem is not taken care of and their servers are still not reliable in 2009. Their data fees are not cheap and they want you to do 150 trades per quarter to have any of them waived, which is pretty high.

    Unfortunately none of the banks are any better and I’ve seen TONS of complaints about Questrade all over the internet and their terrible service, long waiting times to open accounts, etc etc. Its too bad these small companies don’t understand how to take care of customers, that is the way to grow and have yet more customers. Questrade also charges for their platform and data fees unless you do 40 trades per month which is also very high.

    IB not having RRSP is really a deal killer, I mean they need to get with the program, that is an awful lot of business they are throwing away.

    I see Creditial does not even charge for data fees, does anyone have any experience with them?

    Any other suggestions?

    Etrade looks to be okay but they charge 100 per month for their platform.

  31. shane on March 18, 2009 at 11:50 pm

    I think the Canadian alternatives are better … for Canadians. I’m not sure I would recommend Questrade because I’ve read they have a tiny office someplace in Ontario – one individual who claimed to have been there in person said it was a joke of an operation. Ive seen people mention Interactive Brokers Canada. I too was thinking Interactive Brokers was the best choice until I did some research. Interactive Brokers is great for day trading, yes, IF you have the 25,000 minimum requirement to put into your account to make it happen legally. That would be 30 grand Canadian funds. Not everybody has that kind of dough lying around. I know I certainly don’t. I can explain. Even though you’re a Canadian IB will make you operate under United States laws because they’re based in the U.S. In the U.S. you need 25 grand American to day trade. And forget about penny stocks with IB – there’s no flat fee per trade option there. The best option for me would be a reliable brokerage that is at least somewhat honest and offers day trading without a 25 thousand dollar USD minimum deposit. I was still wondering how honest and reliable TradeFreedom was – the fees are relatively the same no matter where you go besides IB who has the least fees Ive seen or heard of anywhere, and I’ve done my research.

  32. Al on March 31, 2009 at 4:41 am

    I’m with BMO Investorline and I have to tell you that the way they execute Trailing Stops is based on the stocks closing price. They don’t account for intraday price fluctuations whichI think is crazy. I’m looking to move account to Scotia iTrade as most “normal” brokeage the trailing stop is based on intraday quote data.

    Any use them. I have over $100k and currenlty get a flat $9.99/stocks.



  33. sam on April 10, 2009 at 12:01 am

    I have TFSA account with CREDENTIAL and till now down 6 trades….NO HIDDEN fees flat 19 bucks…

    customer service is great…..i live few blocks away from there HO in Vancouver…seems to be great operations….

    I guess they are great in customer service as owned by Credit UNIONS.

    I was going to open with TRADESFREEDOM but a friend suggested against it..yes fees little less but not great in resolving issues.

  34. DoubleApexCa on April 29, 2009 at 2:54 pm

    Well, it is was only a matter of time…before the lords and masters (ie. Scotiabank) started raising TF’s fees… that day has come.

    My wife and I just started to seriously get into investing this year, and so we ended up choosing TF for it’s reasonable commissions and fee structure.

    Well, we just got a letter from them this week indicating that they are now imposing a Low Activity Account Fee of $25 / quarter… If you make at least 1 trade per quarter, or your assets are over $10K, this fee will be waived….
    So any advantages to newbie investors are slowly being eroded.

    IMHO, this is only the beginning… I guarantee that within a year or so, the fees will be on par with the rest of Scotia’s offerings… we’re moving out of TF before we get gouged on this.

  35. Caught in a Loop on April 29, 2009 at 7:40 pm

    One of the reviewers above is absolutely correct. TradeFreedom is okay if you simply want cheap trades and don’t need customer service.

    I have been trying to close my account for going on two weeks now. On hold waiting for customer service for fifteen twenty minutes at a time. When I finally get through, the person on the other end gives me a different story each time about why it’s taking so long and why it will be yet a few more days each time.

    I’ve asked to speak to a supervisor and get stonewalled every time, being told that I can reach that level only via email. When I email attention supervisors, I get different excuses again why they cannot close my account.

    This ordeal has been absolutely surreal!

    I would stay away from TradeFreedom at all costs. They readily sell you on their cheap fees, but when it comes time to get help or to leave them, it’s bloody impossible. It really smells to high heaven like some type of a ponzi scheme.

  36. Eliza on June 11, 2009 at 9:58 am

    Since CIBC bough Trade Freedom, their customer service went downhill. They invented several “administrative fees”, which make trading pricy.
    New inactivity fees, every quarter.
    New mutual funds administrative fees.
    Client care that ignores any complaints and emails.
    And to speak to a representative = at least 20 minute wait on the phone.

    CIBC ruined this company.
    Stay away from “new” Trade Freedom.
    I used to love them, now it’s just another crappy part of CIBC.

  37. zander on June 11, 2009 at 10:15 am

    Eliza, it’s not CIBC who bought TradeFreedom, but Bank of Nova Scotia (ScotiaBank, or Scotia Capital).

    I agree, though, that the service at Trade freedom is horrendous. I have been trying to close an account there for over a month. No, this is not a joke. I have really been trying to close a trading account with TradeFreedom for over a month and a half now. It’s one excuse after another and a new “processing period” after every new excuse. And forget trying to talk to a supervisor; they simply do not let you.

    “Stay away” is absolutely correct.

  38. Emporium on July 21, 2009 at 11:28 am

    They are a pain.. took forever to open the account.. Then I got a letter about low activity fee “effective July 1” for accounts not active for 3 months…

    I got charged the $25 on JUNE 15th… Considering it was supposed to be effective July 1, I did not expect to have been be close to getting charged until sometime in September at the earliest…

    Emailed them a few times, and the answers just quote, parts of thier policies.. and every time I ask for a clarification, it goes unanswered.. I will surely be closing that account pretty soon… I have no problems with Scotia’s other banking services [I have them for all my other banking], but now that they have TF, they seriously need to look into thier customer service division.. This is a joke..

  39. zander on July 21, 2009 at 11:44 am

    TradeFreedom applied the $26 inactivity to my account in late June as well, Emporium. This is to that same account I’ve been fighting to get closed since April. It took me contacting ScotiaBank customer service to get that fee removed. Howevere, even though the response from Scotia customer service was that the fee would be removed and the account closed, the latter has never happened yet. The account remains open. A tradeFreedom rep said that an end of month mail statement would reflect that the account is closed. This remains to be seen.

    Three months and counting to close an account. Here I thought Vonage was bad. What an absolute racket!

  40. Amigo on July 25, 2009 at 6:34 pm

    Hey, if you guys are in Canada and have a complaint, maybe you can check this place out.

    Investment Dealers Association of Canada (IDA) is the national self-regulatory organization for the Canadian securities industry representing more than 200 member firms across the country. Its mission is to foster fair, competitive and efficient capital markets by encouraging participation in the savings and investment process and by ensuring the integrity of the marketplace. As a self-regulatory organization, it monitors member firms from coast to coast in terms of capital adequacy and conduct of business.



    At IIROC, we’re committed to responding to client complaints in a timely, helpful and fair fashion. We encourage investors to bring their complaints to our attention so that we can take appropriate regulatory action to help ensure that any rule infractions won’t continue to happen.

  41. **themarket on July 30, 2009 at 7:13 pm

    IB is the best broker (Futures, International, Forex, Equities)

    But Minimum fees commission 10$ US a month (only for active trader)
    Iceberg order for big shot and a lot of ECN

    10 000$ for open a account

    If you are beginning just open TF for Data and trade with Questrade for lower cost

    For Data Tradefreedom use data and just make one trade a 3 month is not very hard

    Questrade use for fondamental

    Instititution RBC, BMO TDW National Bank is to expansive is you don’t have 100 000$ buck

    For real if you need customer service, you are not a trader if you don’t understand how work the market (ECN and all routing system)

    AMF in QUEBEC http://www.lautorite.qc.ca/clientele/consommateur/registre-entreprises-individus-autorises-exercer/registre-courtiers-conseillers.en.html

    look over their All Listed broker can be operated in Quebec

  42. Sombrairo on August 13, 2009 at 2:48 am

    I thought I’d post about my recent experiences with TF, perhaps solely out of frustration. After my seemingly unending problems with E*Trade several years ago, I decided to return to trading via TF for their reasonable commission fee ($9.95) and lack of inactivity fees. Here’s what I’ve had to endure during the past several months:

    1. I printed their online application and mailed it to them.

    2. Several weeks later, my cheque was deposited and I received an email telling me that the application forms had been updated and that I had to mail in the new forms (with a slightly bossy undertone). Strike 1. I had this creepy feeling about signing up with them, but they already had my money, so I might as well just mail new forms and get it over with.

    3. I made my first stock purchase. A day later, 2 purchases showed up in my account instead of 1, followed by a sell order for the erroneous purchase someone had made. I emailed them about it and waited a week for a response. They admitted that a mistake was made on their end. The math was too much for me, so I took their word for it and assumed it was 100% reversed. Strike 2, nonetheless.

    4. My holdings are up over 50%, time to sell. I try logging in, but my password no longer works. I email them and wait 3 days. No response. I email them again. No response. I finally call them a week later (stocks kept rising, so I wasn’t too worried) and am first rudely accused of going to the wrong webpage. Once I prove I’m at the right page, they reset my password and ask me to try again. I try twice and it doesn’t work. I’m then accused of not entering my password correctly. After being put on hold, I’m told that the problem is on their end and that they’ll call me back by end of day once it’s resolved. I waited this long, what’s a few more hours. Days go by without a call and I still can’t login. I call again and a more polite customer representative fixes my password within minutes.

    5. I receive a letter telling me about the new inactivity fees. sigh – I suppose I can remember to trade at least once per quarter.

    6. I try placing OTC and Pink orders. They don’t work. I search their online help for answers, but, well, their help is basically a very short table of contents with nothing that could really pass as content, so no answer there. I email them to ask about OTC and PINK. I receive a response a few days later telling me to call if I want to place those kinds of orders. I sigh and shake my head.

    7. I try to place a sell Stop Limit order on a canadian stock. No can do, but I suppose that’s common knowledge amongst more experience traders. Lost $20 in commissions to find that out.

    8. I try to place a sell Stop Limit order on a US stock. No can do – “ECN not supported”. I lose another $20 in commissions. I casually ask a friend about this and he tells me it only works if the stop price is the same as the limit price… ummm… wouldn’t that make it a Stop order? I’m confused.

    9. Their site says that I’m supposed to receive a confirmation email for each trade that I do. I’ve never received a single email.

    This all occurred in the span of 6 months. I’m so fed up with this company, but I just can’t find any good brokerage recommendations. I was considering switching to QT, but keep reading bad things about them too.

    It took E*trade 1 year to properly close my account 3 years ago, not to mention about a dozen phone calls and lots of time on hold. After reading feedback about TF, I’m dreading the inevitable withdrawal and closure process. Hopefully I can find a brokerage that will do the switching for me… oh wait, is that another one of those nice conveniences only available in the US? sigh

  43. Al on August 29, 2009 at 3:10 pm

    You might want to update your information on Tradefreedom. Their EDGE platform is NO LONGER FREE… The information below is from their website:

    Effective September 1st, 2009, there will be a monthly subscription fee of $29.95 for EDGE platform users who execute 0-29 trades per quarter. This fee will be assessed based on trade activity of the previous calendar quarter (April 1 – June 30, July 1 – September 30, October 1 – December 31, January 1 – March 31). If you do not meet the minimum trade activity, then you will be charged $29.95 for each of the following three (3) months.

  44. Emporium on August 29, 2009 at 11:19 pm

    TF bait and switch tacticts are really annoying. They have continuously ignored all emails that require a direct answer for the refund of the inactivity fee. I eventually gave up on it Now I also go thier email for the EDGE platform fees, which I find ridiculous, and emailed them to assure they cancel it rather than charge.. No response.

    I have requested to close the account, and they are always ignoring the requests.. I expect them to tell me that they will charge me some crazy $100+ fee to close the account. Considering they are changing the rules as they go, I don’t see how this could be legal for them to charge you for getting out of something that is completely different of what you started up with.

    Anyhow, I will check with my local Scotia branch manager who I know well, and see if she can help.

    TF is a joke..

    Shouldn’t contractual changes be sent by some guaranteed method of delivery like Registered mail or something. eMail is far from being any guaranteed method of communication. I got thier email giving my my final notice for the platform fees, but I never got the first email they claim to have send in June sometime.. I checked all my archived.. CROOKS…

  45. zander on August 29, 2009 at 11:34 pm

    After months of trying to close my account, it was “allegedly” finally closed. I was originally told that I would receive a final “account closed” letter statement, but almost a month later I still haven’t received any such thing.

    I am reading that a lot of you are emailing TF. Please phone them instead. They reply to emails very slowly, if at all. Just phone them and document the date, time and the name of the person you’re talking to.

  46. Emporium on August 30, 2009 at 5:25 am

    Zander, did they charge you anything for the withdraw of your funds and closing of account ?
    I guess I’ll call them as soon as I get back home from my business trip.

  47. zander on August 30, 2009 at 11:22 am

    Emporium, aside from my time and nerves, no they did not charge anything to close my account. The account does have to be free of securities (stocks) in order to be closed.

    The reason I said “allegedly” in my previous post, is because although they have written off the inactivity fee and although I have confirmed by phone that the account is closed, I can still log into it through their website. I guess I’ll just have to keep an eye on it and if in 3/6/9 months no inactivity fee is charged (which happens automatically by the system), then I’ll consider it officially closed. That, or if I receive that “final statement” they originally spoke about, which reflects the same.

    Good luck with yours.

  48. John on August 30, 2009 at 4:52 pm

    I too have used trade freedom. they failed to send my tax forms to me. Ignored every email even when stating I’d have to tell the CRA they failed to give me the tax forms. I called at least on 5 separate occasions, each time they said they sent it…then charged me for a resend/re issue….It still never came…months later still nothing.

    Closing my account did go quickly however.

  49. Daytrader on October 6, 2009 at 3:25 am

    I am an active trader with TF (platinum status->150 trades/quarter).

    Anyway, I used to be with CIBC investoredge and then went with scotia mcleod direct. The commissions I paid with the banks were ridiculous and would chew into my profits. As a scalper, my profits are razor thin and fees become a major variable. I switched to TF and I pay just $6.99 per trader (no matter how big the size). My average sizes are usually 5k-10k. It is with TF that I really started making serious money.

    TF is not for everyone. I will admit it that the customer service is appalling. Sometimes they do not even respond to my emails though I am a platinum client. Thankfully my emails are not trade related but usually some administrative issues. I had already gained some trading experience with my bank accounts and as a result do not need any help from TF. If you are an amateur I would recommend Scotia McLeod since they have a very intuitive web interface and you do not have to wait more than 5 minutes for customer service. However, they charge $30/trade. Once you are experienced then move to a no frills gig like TF. When I went there I did not harbour any service expectations. All I wanted was a rock bottom commission structure (where else could I buy 10k shares and only pay $6.95). With companies like IB the commissions increase as the number of shares purchased increases. As my portfolio grows bigger, the TF commissions become more and more insignificant.

    Just my 2cents

  50. John TF user on October 6, 2009 at 3:09 pm

    I have been with TF for about a year and i regret it. it wasnt a pleasant experience from the begining. I am still searching for a better online trading platform.

    Firstly, their customer service SUCKS! There is a minimum wait time of 10-20 mins before you can speak to anyone. This was the case 1 year ago and still the same.

    1. Trading fees for $9.95 only applies if its a limit price buy/sell. If you sell/Buy at Market price you get charged ECN and they charge a lot!

    2. you cant trade OTC stocks and have to call their customer service to palce the order.

    3. they charge you $45.00 for broker-assisted trades.

    3. Recently they started charging a monthly fees of $32/month for the Desktop software. It was free to users initially and then decided to charge $32/month from Sept 2009.

    So unless you saw this charge and called them up to cancel it, they will continue to charge you the fees.

    5. They initially claimed that there were no Inactivity fees. But now they Do:
    Low Activity Account Admin Fee (per account) $25.00* per quarter

    The list goes on…

  51. kenetec on October 16, 2009 at 5:08 pm

    I’ve been with TF for a couple years now and its been going downhill since then.

    To recently learn that the desktop platform now costs $30 a month … even if you don’t use it in the first place… Really? Is that how you treat your customers? Charged for something I’ve never bothered using because it is a horrible piece of software… I have to go out of my way to tell them I don’t want to use it?

    I used to have an unprecedented unique advantage with TF, at least that is what they claimed when they partnered with QuoteTracker many years ago. That was removed this past summer.

    All these new fees, and restrictions are good for business… or is it? They are going to lose 3 different customers including myself over the mismanagement of this company.

    1. Poor Customer Service
    2. New Fees popping up all the time.
    3. Restricted to horrible software and pathetic website

    Those are 3 things every TF client needs to keep in mind.

  52. Another TF User on October 16, 2009 at 6:04 pm

    I had a bad experience trying to get the fee removed. All the CSR could say was they mentioned it in the June statement and it was all over their web site and that there was 60 days for me to call in. Excuses Excuses Excuses. Of course, emailing me about the change would be too easy wouldn’t it?

    With a vague message below printed in the back of my statement, they expect me to chase down information on their web site.

    “Please note we are changing our platform fee effective September 1st, 2009. With recent market performance, this may be a good time for you to review which of our trading platforms are best aligned with your investment objectives. To obtain more information on our trading tools and to view our entire commission and fee schedule, visit http://www.tradefreedom.com or send an email to supportgroup@tradefreedom.com for more information”

    TF’s upper management is counting on people not canceling it properly.

  53. kenetec on October 17, 2009 at 5:41 pm

    Sigh, I went to call TF and complain about the fee, which I know probably won’t get removed, and probably end up paying for it again but Lo and Behold — they are closed at 6pm EST…

    You know you have no customer service when….

  54. F. Lynch on October 18, 2009 at 4:09 pm

    I have used TF for at least 3 years. I find them horrible. Here is a short list of things gone wrong: 1. Their system was compromised and my private info including SIN was stolen 2. They refused to discuss how to fix this stolen data problem, I made a telephone appointment with one of their managers and he simply did not call, when asked for an explanation, I was simply ignored. 3. Their support desk is just designed to get you off the phone 4. They messed up a simple trade to sell a call option and all they say is “it was due to a technical issue”. 5. They do not respond to questions in a timely manner.

    If you are going to sign up with TF then ask them for their policy on response time to questions. Ask them how do they measure their response time. Ask them under what conditions are you allowed to speak to a manager if you cannot get resolution from the support desk.

    On the plus side, the tool TradeFreedom Edge is good.

  55. cedricloi on October 27, 2009 at 2:15 pm

    I am also having a bad experience with TradeFreedom. Their customer service is non-existant.

    Had to call them 4 times 2 hours each time to get them to remove the inactivity fee that was charged in June while it was only suppose to be effective starting July. Different excuses each times and finally spoke to a supervisor the 4th time. They said there was an error on the letter and it was suppose to start in June… Anyways they finally reimbursed me.

    I received an email from them yesterday saying Trade Freedom will be merging to Scotia iTrade late spring 2010. I guess I will be closing my account then. iTrade is way too expensive ($19.95 per transaction).

    I am probably going to move to QuestTrade.

  56. 29a on November 9, 2009 at 9:31 pm

    I am also having a very bad experience with TradeFreedom.Their monthly account statements are total garbage full of errors.
    I cannot believe they have the cheek to charge fees for the edge platform the dam charts on the edge platform don’t even give accurate info.
    EG – If you pull up AHD.TO on a daily it gives different high lows than on the 5 day intraday chart then pull it up on yahoo 5 day for different again.
    Yes I have made money with them but after discovering the charts are garbage I will not open another trade with them and will be closing all my securities at the right time to close the account and I am actively looking for another broker who has an accurate platform.

  57. Kinsi on November 10, 2009 at 5:38 pm

    like many predicted, I fell under the TF Edge fee because I did not assume their monthly letters to provide any useful information as it’s always a few sheets of paper telling me what I traded the past month only.. so I called and there is no way to remove the 2 month charges as expected. At least I confirmed there will be no account closing fees. Doesn’t make sense being a longer term investor to stay with them when they are clearly changing their services constantly. I will close my account when my equity gets back to a more desirable level. Maybe I will return with part of my accounts when the merger with iTrade is clear and its effects (unlikely).

  58. cedricloi on November 12, 2009 at 3:43 pm

    They have just charged me close to $70 for 2 months of the monthly trade freedom edge platform fee, which I have never even used or subscribe to or even heard of!

    Now this is enough. This is not acceptable.

    I will have no other choice but to bring them in court. This company is obviously of bad faith. I am so pissed of this is unbelievable. The dividends I received in the past year have been wiped off in 1 day!

  59. Stocker on November 12, 2009 at 4:15 pm

    To the never ending list of individuals that complain about TradeFreedom on this forum. CLOSE YOUR ACCOUNTS.

  60. Rich11 on November 13, 2009 at 3:15 pm

    I’m so happy to find other people enraged at this ripoff of a fee! I actually never used the TradeFreedom Edge platform as I didn’t even know it was free… I was always using their web based platform which suits my needs. Anyways, when I got charged 30 something dollars for it last month, I was shocked! I called them and told them to reimburse me, but the rep told me he had no power to do it and told me to write an email to complain about it and they might consider reimbursing me. I sent them an email and about a week later they replied I wouldnt be getting my money back because they mentioned the fee change in the previous statement, which someone has mentioned was really vague and doesnt mention the price. I’ve also threatened legal action afterwards in my emails… didnt get a reply. In Ontario, its illegal to have negative-option billing (charging someone for something they didn’t want to buy!) We should think of class-action lawsuit here, as their actions are clearly illegal under the law.

  61. Jake on November 13, 2009 at 4:36 pm

    Guess I’m not alone. TF simple rips people off in a way I’ve never come across before with any other company. This is horrible! We totally should think of class-action lawsuit against them!

  62. cedricloi on November 13, 2009 at 5:20 pm

    I have called them and they told me they were sorry and they are going to reimburse me. I doubt they will tough. If they do not reimburse me within 2 weeks, I will definitely consult with a lawyer to see if this could be a class-action lawsuit case.

    I will keep you posted.

  63. Sundev Bal on November 24, 2009 at 2:03 pm

    They are not reimbursing for the (illegal) fee. I recommend you close your accounts and send letters to the appropriate contacts at both TradeFreedom and Scotia.

  64. cedricloi on November 24, 2009 at 2:26 pm

    Yes I have already done that.I also suggest to everybody to send a letter to the address stated on your statement. At the end of your statement it says if you find errors or unauthorized transactions, write to them within 60 days. The address is: 40 King Street West, 5th floor, Toronto (Ontario) M5H 1H1. It is the Scotia building in Toronto. Hopefully they will reimburse if you send a letter there. I have sent mine a week or 2 ago so I will keep you posted.

    I will first wait for a response from them and then take legal action if they don’t reimburse and then close my account.

  65. Thane on November 24, 2009 at 6:07 pm

    I thought I was spared, but I noticed a $31 charge for Edge on my recent statement. I’ve since sold all of my positions, with some losses, to close my account. I shall write to that address as well. Wish there was more I could do.

  66. DividendMan on November 25, 2009 at 12:12 am

    I got ripped off by this fee as well. Sent an email to support who promptly replied that we told you we were going to charge the fee. Going to go to Questrade probably. I’m also going to write them a letter about the apparently illegal charge for a service I never requested.

  67. Ryan on December 8, 2009 at 11:52 pm

    I was a TradeFreedom customer until today. I was charged the illegal “Edge platform” fee as well, but I got dinged for 3 months worth because I rarely check my cash balance. This is the only place it shows up, and it requires some clicking on their webpage to get there. While I’m there, I must point out that their webpage is likely designed by an 8 year-old who will likely repeat the 3rd grade.

    I called to complain about this fee and they told me on the phone that they can charge me whatever they want whenever they want, as long as they mail me a letter ahead of time. The problem is that their letters are in code. They make the information as misleading as possible. I rarely know if it even applies to my account. But, then again, they also don’t even use $ signs on their correspondence, so perhaps my $10,000 investment is actually only worth 10,000 “it’s not our problems”.

    It seems like overall, this company’s business plan is to maximize profits by deceiving customers. Every correspondence I’ve had with TradeFreedom has demonstrated poor customer service and no assistance whatsoever. They always blame customers for everything. It’s probably my fault that they don’t use $ signs on their statements. Sorry.

    Anyway, when they refused to refund me the $100 that they stole from my account, I told them that I plan on selling all of my shares and closing my account. They said “go right ahead”. So I did. Now I just need to wait for them to actually close it. It could take a few business days, or perhaps they’ll wait for another quarter so they can charge me an inactivity fee again.

    Overall advice: Stay as far away from TradeFreedom as you possibly can!!!

  68. Jeremy on December 15, 2009 at 1:06 am

    I just received my bill and noticed the new fee as well. This is complete bull and I will be closing my account.
    Just wanted to add to the comments so as to inform anyone that is interested in opening an account with them. DON’T DO IT.

  69. zander on December 15, 2009 at 1:48 am

    My last post here was on August 30th, just after I had finally succeedded in closing my account (an ordeal in itself!).

    It has been three months and I still check my account on a weekly basis, just in case. Yes, I can still log into my account, even though it was reportedly closed. I will keep checking the account for as long as I can, because I simply do not trust this company (TradeFreedom) for one second. They have proved to be arrogantly unscrupulous in their actions, as has been witnessed by everyone’s dealings with them here.

    Please take heed and break ties with this company if your experience proves similarly abusive.

  70. kevin on December 15, 2009 at 4:07 pm

    I agree with most of the comments made on this forum. Me to I want to close my Trade Freedom account, but the real question is where do I go? I have been searching for a professional trading firm in Canada but have not found any so far. I used to trade in the USA on Real Tick it’s a totally different ballgame. I may have to go back there. I am a swing trader and trade between 25-35 trades a quarter using the Edge. Any suggestions?

  71. cedricloi on December 15, 2009 at 5:42 pm

    The illegal fee has finally been refunded to my account today. :)

    I will now be closing my account.

    ********** WARNING to every tradefreedom account holder. **********

    In the November account statement there is a notice hidden at the end about another new fee they just created to screw people over. Basically if you have less than $10,000 in your account and don’t have a registered account you will be charged a $100 new annual fee that they just invented. Go check out your November statement for the details. They will be charging the fee in January.

    Suggestion: Close your account immediately to avoid being charged the fee.


    I suggest you move to Questrade for the following reasons:

    -They don’t change their fee structure every month to screw you over
    -They have a low commission fee going from 4.95 to 9.95 per trade
    -They are registered with the BBB, Tradefreedom is not. So that if something goes wrong they will be more willing to make you happy to not affect their status at the BBB
    -You can make withdrawals on their web site, while with tradefreedom you have to call
    – You can exchange currencies on their web site, while with tradefreedom you have to call
    – You get 30 free trades for the first month with their current promotion
    – They pay your transfer out if you have more than $25,000 in your account

  72. kevin on December 15, 2009 at 5:48 pm

    Thanks cedricloi sounds good. I will check them out. Do you have an account with them?

  73. Tetsuo on December 21, 2009 at 12:51 am

    Dinged 100+ for TradeFreedom Edge as well… their statements are a complete waste of time, so pissed. Will close account as soon as I fine replacement.

    I’m considering QT for trading, but what data is included free? Trade Freedom web software is worse than a Geocities homepage from 1994. What companies offer atleast streaming Level 1 + charts CDN/US stocks on a free platform?? On less than 100k in assets as well otherwise I know TD is the place to go. I also need a place with dual currency accounts stay away from exchange fees.

  74. SP on December 28, 2009 at 7:17 pm

    Same boat as everyone here, I have had a running email battle with Trade”Freedom” about the monthly fee. I find it completely unacceptable and unbelievable that they can invent a fee that automatically takes nearly $400 / year from my account without my EXPRESS CONSENT. Their responses have been rude. When I finally won a commitment for only one month’s reimbursement not only did it never arrive, but they continued to charge the monthly fee. This is on top of the loss of my personal information a couple of years ago. I am seeking to close my account immediately, enough is enough. I encourage all to either stay away or close their accounts.

  75. Maumaj on January 17, 2010 at 8:21 pm

    I’m also a trader and with Scotia at the moment and paying 15$ a trade but need real time data and a decent platform from which to trade at a better rate than Scotia.

    I’ve got the ThinkorSwim (TOS) software with real time data but can’t transfer to TDAmeritrade because they only accepts US$ accounts, no RRSP, just like IB.

    Also TOS only has data on US equities so I use Stockcharts for canadian equities. Way too many programs working at the same time. I would surely like to simplify my life with one supplier.

    Canada is really archaic compared to the USA, Britain, Europe and Asia. Regulators seem more interested in protecting their fat bank clients than helping the citizens and opening the market to real competition.

    Does anyone know of a data feed supplier in Canada that can be linked to Ninja Trader software?

    Also has anyone had any experience with Disnat brokerage?

    Thanks for the feedback on Trade Freedom. I will avoid them for sure.

  76. Maumaj on January 17, 2010 at 8:47 pm

    Just discovered this:

    I have been looking for a decent broker for months now. Could this be it?

    Please give me feedback if you have experience with them. Thanks.

  77. JT on January 17, 2010 at 11:43 pm

    NinjaTrader can be used with InteractiveBrokers in Canada. InteractiveBrokers data feeds will give you the Canadian data feed. I currently use Disnat and have to say that they are an excellent company. You will have to stay on top of your minimum monthly trade quantities to get the free Nexa platforms through Disnat. However, their low commission trades make that fairly simple.

  78. JT on January 17, 2010 at 11:43 pm

    NinjaTrader can be used with InteractiveBrokers in Canada. InteractiveBrokers data feeds will give you the Canadian data feed. I currently use Disnat and have to say that they are an excellent company. You will have to stay on top of your minimum monthly trade quantities to get the free Nexa platforms through Disnat. However, their low commission trades make that fairly simple.

  79. Maumaj on January 18, 2010 at 12:28 am

    Thanks JT. It’s nice to know you are satisfied with Disnat.

    I read a bit about OptionsExpress and they are rather expensive @ $14. They only seem to have a web based platform and the real time data only seems to apply to quotes. I’ve sent an email asking about that and will post once I get an answer from them.

    I follow a blog in the US, Trading-to-Win which I find most knowledgeable. It would be nice to have such a blog in Canada. It’s a collection of traders who like to help each other out using different techniques of technical analysis. Lots of trading ideas but of course, all US based. It’s still possible to use some of the ideas with canadian ETFs. If anyone knows of a similar canadian group or would like to participate in a canadian version, let it be known that I am interested.

    I use basic technical analysis indicators but especially appreciate Tom Demark’s sequential indicators. Others are Elliot Wave types or use their own proprietary indicators that they freely share with others. The group is quite large and hundreds of posts are done everyday. Some trade stocks, others ETFs, others options, others Forex, others commodities, etc…. Something for everyone. I share an interest in Natural Gas with a trader in Hawai. Another trader is in Asia, I believe one is in Great Britain and there are half a dozen canadians.

  80. Rich11 on February 5, 2010 at 6:22 pm

    FYI – I closed my account with TradeFreedom this week. I was at a point that I wasn’t comfortable holding my hard-earned money with them. They can decide anytime, on a whim, to charge whatever fee they wish without fear of reprisal.This to me was too scary + they’re merging their accounts with i trade, so the cost advantage will obviously disappear.

  81. Zack on February 24, 2010 at 10:32 pm

    Hi there,
    Agree on most what you are saying about TF. It looks like inventing fees is winding up there. Poor customer service, bad accounting, bad reporting, mediocre WEB site, high exchange fees, inconsistent trading platforms, new fees for everything are driving me away. It is not easy and simple to open brokerage account with anyone. I have 4 accounts at TF (all family members have one).
    Reading posts on this site I came to conclusion that there is no brokerage that stands out with low fees and solid setup. I kind of had impression that Questrade is good and maybe Interactive Brokers. But after spending several hours reading posts on this site you should just see what people are saying who tried it. It is like endless list of horror stories.
    I myself went to open new accounts with TDW and transfer all positions there. That experiment costed us hundreds of dollars, many errors on both sides and it is still not over since I cancelled whole process.
    It looks like that none of the brokerages understands basic concept and that is that they are holding and dealing with other peoples money … a lots of it. Mostly lifetime savings. They rather take it is carte blanche to do with that money whatever they want and not be responsible to anyone for their actions.
    I would really, really appreciate suggestion for brokers that:

    1. Have RRSP accounts (besides regular ones)
    2. Low trading fees (7-10 bucks a trade)
    3. Good platform with no or low fees for level 2 feed
    4. Charting is must
    5. No low activity fees
    6. Low exchange fees
    7. Correct accounting

    Most of above is clear enough. Is there a such brokerage or what I am asking is science fiction? I want to switch but it must be to sure better thing not another crap like TF.

    I must say that Edge is only platform I ever used and I got used of it. It is Nexus or something like that and TD and others are using it as well under other names. I like live chart and it is good enough for me.

    Whole this list of posts makes me think that similar thing to cell phone market should happen here. Some fresh, no frills new broker, something like Virgin in cell phone world with no strings attached could sweep the market and people would sign up in masses, I think. It should not be impossible to create company like that.

  82. Maumaj on February 25, 2010 at 10:42 pm

    In response to Zach’ s post:
    I agree with you. We are very badly served in Canada. I guess it’s the price to pay for having such a low population and so few banks. Until something better comes around, I’ve decided to go with Disnat. They seem to have a good reputation. We’ll see. JT above seems satisfied. I will be leaving Scotia. My sister is with TD and the service is poorer than at Scotia though her fees are lower since she has a bigger account.

    At Disnat the first 25 trades are free then they will start you at $5 a trade. You keep that rate if you trade a minimum of 10 trades a month. Free real time data feed with those 10 trades with the web based platform. You can download it for a free trial period. Very basic but you at least have real time data, essential to time your entry and exit with limit price orders. I never trade market orders since I don’t appreciate paying a premium when I buy and being robbed when I sell, which happened the few times I tried that. If you trade more often, you can use one of their two other better performing platforms. To get free data feeds with platform Xtra you will need more than 31 trades a month and for the Plus platform 41/month. No Mac versions though.

    If you don’t maintain those 10 trades they will charge you $20 a trade the following month until you do at least 10 in a calendar month. It would be cheaper to churn out a few trades at $5 (10 X 5 = $50) rather than have to pay 10 @ $20 = $200. Another way of looking at it would be to say it will cost you $50/month in trading fees which is a lot better than what I was paying at Scotia at the beginning ($30 X 10 = $300).

    You can get a free platform from Think or Swim, available for download on their web site. Also have a version for Mac. Excellent charting platform. Real time data on the charts for free. The Watchlist prices are delayed 20 minutes. Only US products though but that’s alright since you can most always find a surogate product to do your charts. I use Natural Gas Futures (/NG) when I want to trade GAS.TO or HNU.TO. I can use EWC when I want to chart TSE.TO. /YG for Gold, WTIC for oil, AUY for YRI.TO, etc….

    I want Ninja and will eventually open a US$ account with Interactive Brokers since their data feed can be used with Ninja. Ninja is one of the few platforms that offers DeMark indicators and D-Wave charting which I find essential in my trading. TOS has a poor version of DeMark which is better than nothing till I get Ninja. The best DeMark charting is with Bloomberg but that will cost you close to $2,000/month so forget that unless you are an institutional trader.

    Check out http://trading-to-win.blogspot.com for a free blog with incredible traders and great learning tools and educational products. No other blog (and I’ve tried dozens) can compare to this group of genuinely decent people. Say that Maumaj sent you. You can lurk at first but I encourage you to post and let them know you are there. They will welcome you with open arms. This is a group of American traders (from all over: New York, mid-west, west coast, Hawai, etc…) but we are at least half a dozen Canadians, a few British, a few Australians and one in Shanghai to my knowledge. There is even a small group of Forex traders who are there part of the night as well.

  83. Zack on February 26, 2010 at 1:31 am

    I really appreciate time you spent to elaborate on different things with trading. I am seriously looking into Disnat and checking other leads you provided.

    Disnat sounds good as long as you keep active. It looks like it is same kind of platform I am familiar with from TF. I could not confirm cost of live feed but that is easy to check with one phone call.

    Finally somebody indicated existence of Mac platform!! I am just not sure how can you use platform from Thinkorswim with Disnat?? How that works?

    I am also hooked into gas trades, HNU.TO and HND.TO. Now I am in big minus sitting in wrong side of trade with HNU.TO. Is there place with more discussions about those two ETFs?


  84. JT on February 26, 2010 at 3:07 am

    I am a more active trader that most others in this forum. Therefore a lot of the trade minimums do not apply and those of you that are only placing 1-5 trades per month will have very different needs. Placing very few trades likely means that you are an investor rather than a trader and your broker search should likely have more emphasis on broker education and research than on commission pricing.

    Maumaj: I now use Disnat only for my RSP account with a small Margin account for active trading to keep my $5 trade pricing. Disnat includes free access to STOCKSCORES education and tools which is a key reason why I will keep an account with them… the handful of times that I needed customer service they have been very easy to deal with and I received immediate answers. When I was doing my active trading with Disnat, I was using Thinkorswim for all of my charting as this is lacking with the Nexatech platforms. The Thinkorswim platform will be available through TD Waterhouse shortly (within a few months) as a result of the TD Ameritrade purchase of TOS a while back. This should allow Canadians to hold CDN $ accounts with TOS as currently a Canadian can only hold US $ with TOS.

    In regards to pricing for the active trader, InteractiveBrokers can’t be beat (for Canadians) with their low price per share trading. However, if you trade large volume per trade (2000 share and up) then you should look else where as their pricing gets more expensive than nearly everyone else in Canada. If you are an active trader and consistently trade 2000 share per trade or more than TD is actually the cheapest at $7 per trade. Disnat is only cheaper if you trade only US shares and less than 1000 shares per trade.

    Ninjatrader is a good little piece of software for the price ($1000 lifetime lisence or free for charting) although not everything works with IB’s data. Of the issues I am having so far, IB Level 2 data does not show all the ECN’s at each price level in the NinjaTrader API which is a big problem for how I trade. For the moment, I am using NT’s free lisence and using IB’s level 2 window with IB’s booktrader to actually place my trades. As I really would prefer to place my trades directly on the NT platform, I will likely use eSignal for data with NT and IB.

    Hope there is some useful info here.

  85. Maumaj on February 26, 2010 at 11:25 am

    Hi Zach and JT,
    I have to trade at the moment, so I’ll get back to you this weekend. Thanks for your feedback.

  86. TL on April 16, 2010 at 9:52 pm

    Just read all 85 comments above and decided to throw in my story here as well

    PART ONE – EDGE platform fees
    I have an account with TF for 2-3 years now. I’m a very inactive investor – 1 trade/quarter sometimes less. In the beginning everything was fine, since I was trying to use the service as sparingly as possible. /Now I’m trying not to use it at all/ The troubles began when TF got bought out. At the time it so
    happened that I was in Europe and missed one of the statements. I did read the warning in the other statement about the new-coming inactivity fee but I was so sure it would not apply to me that I simply ignored it. After all, I had no trades whatsoever in the past 5-6 months since the market collapse – no trades means I didn’t use their software, right? I bought a new computer as well and didn’t even have the EDGE platform installed on it. 3 months later I
    decided to install the software considering entering the market again. Then I remembered about the new fee and decided to contact TF first and ask them whether the fee would apply to me, since I was an old customer – my plan was to use the web platform in case they refuse to waive the fee. Imagine my frustration when the guy on the other side told me that not only the fee applies to me, but my account had already been charged for several months. I couldn’t believe my ears. I was also told in a quite impolite manner that they were not obliged in any way to care about my money and that I should be looking after my portfolio. After this I exchanged several emails with their customer service demanding reimbursement. 90% of the time I received standard form replies, same as most of you must have received. /just copy/paste/ basically stating that there will be no reimbursement and that it was entirely my fault. The story doesn’t end here unfortunately. At that point I decided to discontinue my business relationship with TF. I didn’t want to sell my positions though, so I was looking for a different discount broker to transfer my account to – so far I haven’t found any. In the meantime another statement arrived from TF and guess what – my account is being charged an inactivity fee! My blood boiled at that point – I mean this is nothing less than a fraud – since they
    already have my money I couldn’t do anything – they’ll simply take whatever they felt belonged to them. I come from an ex communist east europian country, but even there I’d say such thing couldn’t happen. You don’t get charged for something you DO NOT use, it’s the other way around. And Canada was the last place I expected I’d fall victim of such a scam. After contacting them again via email furious about what had happened they agreed to refund my account for the last fee and haven’t deducted any other fees since then. /I ended up loosing ~120 in total/

    PART TWO – Password lockouts
    I consider myself an advanced computer user – particularly in network security and related issues, for reasons I won’t discuss here. As mentioned above I try to minimize unnecessary logins to the system, partly because of security reasons – the less you use your account the less likely it’ll be compromised. Not according to the IT guys at TF! Apparently if you don’t login to your account for certain period of time that is considered an account abuse and it gets locked, so your password doesn’t work anymore. This thing happened to me several times and no one could explain to my why – everytime I contacted TF to have my password reset they’d blame it on me, claiming that I must have forgotten my password or I wasn’t typing in right. Then I realized that it could be some sort of a system issue on their side, since I don’t believe someone would bother locking my account on a regular basis. Last time I called TF to have my password reset I asked the guy whether it was possible that my account gets locked because of inactivity and he confirmed, explaining that it was built into their software for security reasons, but failed to explain how it benefits the users and even more surprisingly didn’t know what the inactivity period was.
    All my questions thereafter were treated as I was a hacker doing some social engineering. Anyway – in a followup email 15 days later they specified that “loging in at least once weakly should prevent your account getting locked”. Now I try to remember to reset my TF cutoff counter once a week to avoid that phone password reset experience.

    PART THREE – OPTIONS and account types
    Recently I decided to modify my account to include basic options trading. Not that I really need them, but just in case. I was sent a PDF form to fill and mail them back. So I did. I had this feeling that
    something would go wrong and I still wouldn’t be allowed to trade options. I was right. I received an email in which they sent me the exact same form yet again, telling me that I had to convert to margin account first in order to enable options trading. Since the form had 2 separate fields for options trading /which I want/ and for margin account /which I don’t want/ I decided to look at the web site and double check the account types. On
    it says that
    “With a cash account, you can trade equities, options and mutual funds. This is the most common type of account and is meant for investors who intend to pay cash for every purchase.”
    I think I may have been somehow blacklisted and they simply don’t want to provide this service to me. In the following letter they explained that their
    website was incorrect and that they’ll update it, however I cannot trade options with my cash only account. As of today the web page remains still unchanged.

    So the biggest issue right now is not whether to use TF or not, but rather – where do I transfer my account to? Each time I find a new canadian discount broker my research takes me to forums such as this one, where people describe such ridiculous experiences /Scottrade stands out/ that I find it hard to believe this is possible in a country like Canada in the 21st century. Having to pay 30+30 per buy/close trade, maintenance fees, taxes on the profits, exchange fees and commissions – looks like they want to keep people out of the market. The 3-4 discount brokers out there available for canadians seem to offer the same terrible service /or lack thereof/ making it an even worse choice. I’d appreciate any solutions from you guys, I think we have a long enough list of problems already.
    I was thinking – since I have a European citizenship, should I consider taking my money to a europian online broker?
    Any comments/advice on this?

    Thanks in advance

    PS> 58. cedricloi, 60. Rich11, 61. Jake, 67. Ryan, 70. kevin and others – I agree 100% and willing to assist in anyway possible to recover that EDGE fee ripoff. Any updates on your stories, guys?

  87. zander on April 16, 2010 at 11:06 pm

    Reply to post #86 by TL:

    TL, I am at a loss as to why you insist on continuing business as usual with TradeFreedom. Here you have outlined in great, long detail your history and dissatisfaction with them, yet you not only continue to deal with them, but are actually expanding your account with them (to accommodate options).

    I first posted here almost a year ago (post #37). I too had an inactive account, as I had changed by behaviour from trading to investing. I began the process of closing my account just about the time they introduced the inactivity fee and it took me several months to finally get my account closed.

    Finally, after my account was confirmed as closed, I posted my last here in #49 as follows: “Please take heed and break ties with this company if your experience proves similarly abusive.”

    TL, not to put you on the spot, but you say you came from the former communist bloc. Well, truth be told, so did I. To that end, it takes me but a split second to recognise an abusive relationship by an entity and, once I do, I will break ties with that entity as quickly as possible and at any cost. Isn’t that the reason we ended up on the free shores of the west? To be able to have the choice and freedom to do so? I think so.

    I am with TDWaterhouse now. I don’t trade much at all. Maybe just a few transactions a year to realign or add to my positions. Because of the low amount of trades, I do pay high fees. Do I mind? Not for one second! The service at TDW is second to none! I’ve actually had that account since before TradeFreedom. TradeFreedom was going to be my infrequent trader account with no inactivity fees, whereas TDW had a fee of $25 per quarter of inactivity. Again, do I mind now? Not for a second. I am making money by investing. If a small percentage of those gains goes towards fees for exemplary service from a top notch bank, so be it. They can have it with my blessings. (If you are a frequent trader with TDW, the fee per trade is $7, by the way)

    I’ll say it again, in departing. If you see an abusive relationship towards you in a business entity, break all ties immediately. At any cost! It’s not a personal relationship like a spouse or a family member which you should work on saving. No, it’s a business. There are a thousand and one other businesses waiting with open arms, if one doesn’t value you enough. That’s a fact! It’s the nature of the market, be it retail, or financial, or whichever.

    Remember the movie “Rainmaker” with Matt Damon and Danny DeVito? Remember this scene in the courtroom?

    “On seven prior occasions we have denied your claim in writing. We now deny it for the eighth and final time. You must be stupid, stupid, stupid. Sincerely…Everett Lufkin, vice-president of claims.”

    Remind you of anything?

    Do yourself a favour. Don’t try to change the way an abusive company does business. People waste all this energy on trying to change the direction of a great big ship. Get off the ship and go board another ship. If enough people leave this ship, it will soon enough run aground on its own. Either run aground, or rust out from no one using its cabins and services. THAT is how you change a business.

    Good health to you and prosperity.

  88. TL on April 17, 2010 at 12:13 am

    Thanks zander for your prompt response.
    I’ll try to avoid turning this blog into a personal conversation, but let me quickly clarify some things that may be beneficial to other readers as well.

    >I am at a loss as to why you insist on continuing business as usual with TradeFreedom

    No – I don’t. As stated in my posting:
    “So the biggest issue right now is not whether to use TF or not, but rather – where do I transfer my account to?”

    Let’s do the math – closing the account will cost me a $100. Selling my positions will be around $50 may be. Converting the USD to CAD? Who knows, depends on the current rates, will have losses from lost dividends and finally when I find another broker to reacquire the same positions I hold now will cost me several times their trade fees.
    All this said I think you’ll agree that transferring my account is a much better alternative not to mention that some brokers are willing to cover the transfer fee should you choose to switch. The problem is that right now I’m kinda stuck with TF – there simply doesn’t appear to be a better place to go. I’m still looking for a better broker and I’m not putting anymore money in my TF account.
    Will research TDWaterhouse for sure, but $100 per year maintenance fee seems kinda pricy. After all – is there much difference whether they charge you for inactivity or for software or whatever name they happen to put on it – either way they cut their share out of your pie, most importantly without any risk or additional service on their side. It may appear to some readers that I’m looking for a discount broker that’ll provide the best service in the world for free with all the bells and whistles but all I really need is the most basic service possible – just place an order and forget about it. Is this too much?

    Finally let me disagree with you:
    >If you see an abusive relationship towards you in a business entity, break all ties immediately. At any cost!
    In game theory what you’re doing here is called punishing – you’re exiting at a loss, just to punish the other guy. This however may or may not be your best strategy. And following your best strategy at any given moment in order to maximize your desired payoffs is called being rational. That’s what I’m trying to do, may be not as successfully as I wish. I’m very cautious now, but I think that my biggest losses from my business with TF are already in the past. Until I find a place to transfer my account to I will most likely remain with TF – this is simply my best /least expensive/ strategy right now.

  89. Chris W on May 17, 2010 at 5:02 pm

    Just want to add that I too fell victim to TF and Scotia iTrade. I’m a very infrequent trader. When the new ‘inactivity fee’ came out, I felt that I would trade at least every 3 months so wasn’t too worried about it. I noticed on one statement last year that I was charged the $25 fee and just made a note to do the odd trade.

    I did however somehow miss the news that they were going to start charging the $29/month fee for their crappy software.

    I didn’t notice this until I opened a statement in March of 2010. That was the first time that I saw I had been charged $160 so far for this fee.

    I emailed them and demanded that they return the money they stole. I got the standard response that I was ‘notified’ last June.

    I agree with everyone above that TF should be boycotted completely. I am also in support of a class action suit as this is outright theft and they are not conducting business in good faith.

    What prompted me to find this today is that I just noticed I can’t purchase OTC stock on their crappy platform. One more reason to switch.

  90. TL on May 18, 2010 at 1:16 pm

    Chris, would you share with us here – what discount broker are you gonna switch to? I’m still on the search for a TF alternative, but the outlook isn’t good at all. Unless I find a decent discount broker in the meantime I’ve decided to wait till I have the $100 000 and then go with some of the big guys, most likely RBC

  91. JT on May 21, 2010 at 5:47 pm

    It seems that most people complain about $30 a month fees, then they complain about trade fees being to high, then inactivity fees. Maybe trading isn’t for you if $30 a month or $100 a year causes such an uproar. That is the cost of entry. A retail business owner does not expect to find free rent!

    On another note, due to the poor customer service I have closed my accounts at TF (although they were very infrequently used). I continue to use and be very happy with DISNAT Direct for my RSP account and IB for my trading account.

  92. Mathieu on August 24, 2010 at 9:33 pm

    Just got my info pack for TradeFreedom’s move to Scotia iTrade. It is as I suspected; my commissions will be doubling effective October 18.


    150+ trades/quarter

    30+ trades/quarter or $50,000+ assets

    $19.99 + $0.02/share over 1000 shares

    They refer to these values numerous times as “low” and “competitive”. Ha ha, I’ll be shopping around thanks. The transfer-out fee alone will be less than the extra I’d have to pay to sell everything off.

  93. TL on August 25, 2010 at 1:06 am

    Same here!
    I’d add that there’s also an inactivity fee that they’ll charge, something like $60/year /not too sure/ on accounts with smaller value. Also read several posts on the net and the overall impression is that Questrade is the worst and iTrade is the second worst discount broker out there in terms of user experience and (dis)satisfaction. Seems to me there’s not much choice for us the little guys, so I think I’d me switching to QTrade – not that I really want to but at this point I kinda have to. I’d be paying between 25-30 per trade probably but considering the fact I don’t trade that often anyways it’s probably the right thing to do.
    I’d like to hear QTrade user experience out there – share your insights with us pls.

  94. RKN on September 4, 2010 at 1:20 am

    I signed up with Tradefreedom in early 2007 and finally have the courage to take my meager savings and run.

    These guys are charlatans and thieves of the highest degree. My father signed up with these guys after one of their sales reps met my dad in person and offered *very very competitive* exchange rates for US equities in RSP accounts, and same for margin.

    After trading lots and lots of options and stocks over 3 years, the service kept getting worse. Our accounts were shrinking. New fees like the data fee and recently the low activity fee were added.

    Then suddenly one day I found out how they were gaming us. They would show how much we earned in a trade but you could NEVER see how much Canadian Dollars they ACTUALLY credited to your account. Both my father, me and my mother’s rsp and margin accounts had HUGE spreads.

    On some trades I paid over 400 basis points over the exchange rate. I was furious. So they offered to refund us with preferred rate for this last quarter that ended in june, 2010. I got 400$ back. My father got $2200 + $185 in 2 accounts.

    Right now another broker is processing my in-kind full transfer. Tradefreedom should be investigated by the government. The sales rep was a total d…che when the push came to shove.

    My father slowly is moving things to another broker for margin and has already made quite a few trades very happily with them. You will regret TF once you’ve lost tons of money to their criminal ways of doing business. If this is slander so be it. I got papers to prove it.

  95. Peter on October 20, 2010 at 7:51 pm

    Tradefreedom has now been shut down and Scotia Itrade has taken over all the accounts. They have all the junk fees that TF didn’t. I was never charged the platform or low useage fee. However, It took them 2 months to set up my account, and another month to get the edge platform working.
    It seems Questrade is now the only other option for low costs and light trading.

    RIP Tradefreedom!

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.