As part of my philosophy of keeping costs low, I’m a big believer in keeping trading commissions as low as possible.  This is the reason for opening trading accounts with the lowest cost brokerages in Canada – Questrade and Interactive Brokers.  These online stock brokers manage to can keep costs low as they operate in a virtual environment with very little brick and mortar overhead to worry about.

While surfing Canadian Money Forum the other day, I came across a thread mentioning Virtual Brokers (VB), the newest online stock brokerage in Canada.  As I usually keep up with what’s available in the market, the new(ish) company piqued my interest.  I was especially curious to see if they were competitive with other low cost stock brokers.  From first impressions, it seems that this broker is geared towards traders.  More details below:

Types of Accounts

Most Canadian online stock brokers offer all the standard accounts (except Interactive Brokers). While Virtual Brokers offers the standard, they also provide some extras.  They offer:  non-registered, TFSA, RRSP (and USD RRSP) along with an RESP.

Trading Platform(s):

It appears that they offer multiple trading platforms, from the free web based version to the more advanced trading software.  The platforms include:

  • Meridian (free) – their web based platform that is reported to be user friendly with direct to market access.
  • AxisPro (free) – This is the same advanced trading platform that Scotia iTrade uses and is quite popular with traders.
  • Iress and Belzberg – This platform is for qualified traders only, I can only assume that they are for high net worth clients.

Trading Commissions

I found their website to be a little confusing, but from what I understand, traders have a choice as to which commission structure they want.  The two choices are:

  1. $6.49 per trade + ECN fee or
  2. $0.01/share (min $0.99 and max $9.99/trade) and no ECN fee.

The ECN fee is $0.04/share/trade if the trade removes liquidity (eg. market order) and can add up quickly.  For option traders,  add approximately $1.25 to the regular commission.  Providing that $6.49/trade is for unlimited shares, this makes Virtual Brokers to be very competitive providing that the trade manages to avoid the ECN fee.  I believe that other brokers that have the $9.99 trades for unlimited shares already include ECN fees (eg. iTrade, TD Waterhouse, RBC, BMO).

For small volume traders (<500 shares per trade), then $5 per ticket puts it in the same range as Questrade in terms of cost.

Other Fees

The “other fees” usually makes or breaks the broker.  In this case, the low trading fees come at a cost.  That is, real time quotes are not included in the account without paying a monthly fee which is similar to Interactive Brokers.

VB organizes their quotes into 3 packages which cost from $15/mo to $99/mo.  Traders who can get by on level 1 quotes would survive with $15/mo which works out to be $180/yr.  However, I didn’t read anywhere that a data package is ‘required’.  So if you’re dead set on using Virtual Brokers, then you may be able to use their low cost platforms, but get your quotes from another brokerage account.  One problem with this strategy however is for those looking to use the AxisPro trading platform which would be a drag without streaming quotes.

Here are some of the account administration fees:

  • RRSP/TFSA: Free
  • US RRSP/TFSA: $50 /yr
  • RESP: $25 /yr
  • EFT: Free


As I don’t have an account with Virtual Brokers, I can’t really comment on their platform, but I can compare their prices with other brokers.  At first glance, it seems as though VB’s fees are very competitive for what they offer and is in direct competition with Questrade for the lowest cost RRSP/TFSA brokerage in Canada.

While VB looks tempting, their biggest downside is that they charge for real time quotes which adds up to at least $180 per year while most other brokerages have free quotes.  I don’t think I’ll be switching my RRSP or TFSA from Questrade just yet.

What are your thoughts on this brokerage?


  1. trader on January 1, 2015 at 4:55 pm

    In the last 3 years my experiences with VB customer service have been less than satisfactory. At times I find them unresponsive, it takes a great effort to get things done. I don’t think I will be a customer for much longer.

  2. trader on January 1, 2015 at 5:23 pm

    Did you know that BBS Securities has a F rating with the BBB (better business bureau)
    Her is a survey from BBB:
    Nov. 28, 2014
    Horrific Customer service. They just flat out refuse to respond to issues of their negligence. They will repeatedly violate your Privacy and consents. They are indifferent to any problems and compliance. File a complaint with IIROC to have them become accountable. Kabbiz and Farrukh will NOT respond to violations of the many acts they are obligated to comply with.

  3. Dan on January 5, 2015 at 2:02 pm

    I am still with Questrade and have had absolutely nothing but positive experiences.
    I moved from VB almost 2 years ago and had been with ScotiaiTrade previously.
    Questrade was awesome from day one and continues to be awesome. (Disclaimer: I am not employed by QT, have no relatives employed by QT, and hold no financial interest in QT. I just like great service on a very user-friendly trading and research platform at fantastic rates).

  4. Bill Wall on December 10, 2015 at 7:29 pm

    I made an e-deposit to VB from one of my bank accounts and they rejected it without explanation except for a demand to prove it was me who sent it. That’s pretty nutty even though I assured them from my secure email that it was indeed my account.

    I am already into 4 emails looking for a response that indicates there are actual live people on customer service who will account for their actions and I won’t waste anymore time with them. I will switch most of my holdings over to my BMO Investorline account for now and say goodbye soon after that.

  5. Zach on June 13, 2017 at 1:55 am

    Virtual Brokers treated me very poorly and take ridiculous amounts of made up “fees”
    stay away from these guys they are crooks. im still waiting for my account to be settled with them over 80$ in fees and i havent made a single trade. They also assured me this wouldn’t happen when i signed up. thankfully dipped my toes with personal money and didn’t sink my retirement plan.

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